Contact
Answered in 1–2 business days, by Brandon Sorensen, who writes the site. There is no queue and no ticket number.
What to include
A question answered in one reply beats three rounds of clarification, and the detail that helps depends on what you are writing about.
An error in a state rule
Say which state and which field — the field labels on a state page are the ones we use internally — and, if you have it, the citation you believe is correct. It gets checked against the primary source, and a dated entry goes in rule changes either way, including when the ledger turns out to have been right.
A packet that has not arrived
Send the email address you paid with. Packets are emailed within a couple of minutes of payment; if one has not arrived, check the spam folder first, because a link to a document is exactly the shape of thing a filter dislikes. If it is genuinely missing, say so and it will be resent or refunded — whichever you would rather.
A refund
Ask, within seven days, and say the email you paid with. No reason is needed and none will be asked for. The refunds page has the detail.
A question about your own claim
Ask, and you will get a straight answer about what the rules say and where to read them. What you will not get is advice about what to do in your particular case, because that is legal advice and giving it would be both unhelpful and not ours to give. If your claim needs that, it needs a licensed attorney in your state, and the citations on your state page are what make that conversation shorter.
What we do not do
ClaimMath does not contact your insurer, does not speak to an adjuster on your behalf, and does not accept a document for filing. Every letter the packet produces goes out in your name, from you. That is a deliberate limit rather than a shortcoming: it is what keeps this a self-help product you control.
ClaimMath publishes information about insurance claim valuation rules and prepares self-help documents that you review and send yourself. It is not a law firm, public adjuster, or licensed appraiser, and nothing here is legal advice or a substitute for it.